If your payment fails or is delayed, follow these steps:
Check your mobile banking app to confirm whether the amount has been deducted.
If money is deducted, note your transaction ID — you'll need it when contacting support.
Contact Live Chat with your transaction ID — issues are typically resolved within 15 minutes.
Keep in mind: Make sure to enter the deposit reference number correctly. An incorrect reference will require manual verification and may cause delays.
- Create a new account and complete verification with a mobile OTP.
- Make your first deposit — minimum BDT 500 must be submitted.
- Once your deposit is confirmed, the bonus is automatically credited to your wallet.
If you have a referral code, entering it at registration may qualify you for additional benefits.
| Tier | Points Required | Special Benefits |
|---|---|---|
| 🥉 Bronze | 0–4,999 | Monthly 2% Cashback |
| 🥈 Silver | 5,000–14,999 | 4% Cashback + Birthday Bonus |
| 🥇 Gold | 15,000–34,999 | 6% cashback + Fast Withdrawals + Dedicated Support |
| 💎 Platinum | 35,000–99,999 | 8% Cashback + Monthly Free Bets + Higher Withdrawal Limits |
| 👑 Diamond | 100,000+ | 10% cashback + Personal Account Manager + Exclusive Event Access |
What you can see:
- Cricket: ball-by-ball updates, run rate, wickets, and partnerships
- Football: goals, corners, cards, and possession stats
- Live data for tennis, basketball, and 15+ more sports
To view live scores on mobile, simply open the page on your phone — it will automatically display in a mobile-optimized view.
- 256-bit SSL Encryption: All data transmissions are encrypted — on par with international banking standards.
- Segregated Funds: Member balances are kept completely separate from the platform's operational accounts.
- RNG Certification: Casino game results are regularly audited by independent third parties.
- Two-Factor Authentication (2FA): Enable this in your account settings for added security.
The fastest route. Click the chat button at the bottom right of the site. Average response time: 3 minutes।
For complex issues, reach out via email with full details. Responses arrive 6–24 hours within.
Reach out via Pokerhand's support channel on Telegram and WhatsApp. Response time: 15 minutes।
Bangla support: Support is available in Bangla across all channels. English and Hindi assistance is also available.
Required documents (only one needed):
- National ID Card (NID) — front and back
- Passport — photo page (biodata page)
- Driving License (government-issued)
After logging in, click the "Verification" tab.
The image must not be blurry or cropped — the full document must fit within the frame.
Usually Within 24–48 hours Verification is complete. A confirmation is sent via SMS or email.